Our technical support teams are trained to deliver expert assistance across multiple levels of complexity — from common user issues to deep product troubleshooting. Whether your customers are facing software bugs, device malfunctions, or connectivity issues, our agents ensure fast diagnosis, clear communication, and complete resolution.
What We Handle:
Tier 1, 2, and 3 Support: From basic troubleshooting to advanced, engineering-level problem resolution.
Hardware/Software Troubleshooting: Skilled in resolving OS, network, peripheral, and device-specific issues.
Product Installation Assistance: Step-by-step remote guidance for setting up hardware or software.
Remote Access Support: Secure remote sessions to directly investigate and resolve user issues.
Technical Documentation Support: Assistance in maintaining and updating knowledge bases, user guides, and FAQs.
We offer fast, friendly, and accurate live chat support designed to resolve issues in real time while reinforcing your brand tone. Our agents are trained not only to solve problems, but also to drive conversions and build rapport — all through seamless, 24/7 online interaction.
What We Handle:
24/7 Live Chat Coverage: Round-the-clock availability across time zones and customer segments.
Pre-sale & Post-sale Inquiries: Help customers understand your product, policies, or pricing before purchase — and support them afterward.
CRM & Chatbot Integration: Live agents seamlessly take over from automated bots or escalate within your CRM.
Response Time Optimization: Industry-standard response times with proactive engagement for abandoned carts or page exits.
Conversion-Driven Scripting: Scripts customized to guide users toward signups, demos, or purchases.
Human connection that solves problems and builds trust.
Our voice support teams handle inbound and outbound customer communication with professionalism, empathy, and product knowledge. Whether resolving an urgent issue or conducting a follow-up call, our agents ensure your brand is represented with clarity and care.
What We Handle:
Customer Service Hotlines: Always-available phone support for inquiries, complaints, or general assistance.
Helpdesk Support: Technical and functional support via phone for fast issue resolution.
Escalation Handling: Triage and route complex or high-priority calls to the right departments.
Outbound Follow-ups & Surveys: Customer feedback collection, appointment confirmations, or retention calls.
Multilingual Agents (if applicable): Support in multiple languages to meet your regional or international needs.
We provide timely, well-crafted email support that aligns with your internal tone, brand standards, and SLAs. From standard inquiries to technical resolutions, our team ensures every interaction is documented, personalized, and resolved efficiently.
What We Handle:
Response Templates: Customized email scripts that balance consistency with personalization.
Ticketing System Integration: Compatible with platforms like Zendesk, Freshdesk, Gorgias, and others.
Escalation Workflow: Structured routing for urgent or unresolved inquiries.
Performance Metrics: SLAs, First Contact Resolution (FCR), Average Handling Time (AHT), and Quality Assurance (QA) reviews.
We build, train, and manage entire support teams who work as a seamless extension of your internal operation. Whether you need a single agent or a full team across multiple shifts, we handle everything — hiring, training, supervision, reporting, and continuous optimization.
What We Handle:
Team Hiring & Onboarding: Talent selected specifically for your brand, trained with your internal knowledge base.
Daily Supervision & QA: Dedicated supervisors ensure quality, consistency, and accountability.
Custom Training Programs: Built from scratch to align with your systems, tone, and escalation procedures.
Tools & Workflow Integration: We plug directly into your helpdesk, CRM, chat platform, or communication stack.
Flexible Time Zones: Support coverage tailored to your customer base — whether in North America, Europe, APAC, or globally.
Outsource voice, chat, or technical support with trained agents who work like they’re already part of your company.