About Us

Established with a forward-looking vision to connect global enterprises with premium, cost-efficient customer support solutions, Support Frenzy has emerged as a reliable and strategic outsourcing partner for companies spanning North America, Europe, and other key international markets.

Backed by more than a decade of combined leadership experience in customer service, technical support, and operations management, our organization is uniquely positioned to design and manage high-performance support teams tailored to meet the evolving demands of modern businesses. Our approach goes beyond transactional service delivery — we build dedicated support infrastructures that function as an integrated extension of your internal operations, fully aligned with your brand values, communication style, and performance goals.

From 24/7 live chat and multilingual voice support to streamlined email communication, every interaction our agents handle is guided by professionalism, empathy, and efficiency. We invest heavily in rigorous onboarding, continuous training, and performance optimization to ensure that our teams consistently exceed customer expectations and KPIs.

What began as a small, agile team of customer support professionals has grown into a full-scale, global operation with the capability to scale rapidly, support multiple languages, and serve clients across diverse industries — including SaaS, e-commerce, fintech, healthcare, and more. Our infrastructure is designed for flexibility, security, and long-term collaboration.

At our core, our mission remains unwavering: to empower businesses to grow faster and serve better through intelligent, human-centered support solutions. With Support Frenzy as your outsourcing partner, you gain more than just a vendor — you gain a strategic ally dedicated to your success.

Our Team

Ivan Boshkov

Chief Executive Officer (CEO)

Bojan Donevski

Outreach Director

Nikola Donevski

Outreach Manager

Kiril Todorovski

Chief Technology Officer (CTO)

Nikola Trajchevski

Technical Support

Gorast Ivanovski

Financial Analyst

Ridjet Ferati

Creative Director

Aleksandar Junior

Sales Manager

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