Founded with the vision of bridging global businesses with high-quality, cost-effective customer support, Support Frenzy has grown into a trusted outsourcing partner for companies across North America, Europe, and beyond.
With over a decade of combined leadership experience in customer service, technical support, and team management, we specialize in building dedicated support teams that operate as seamless extensions of your business. Whether through live chat, voice calls, or email, our agents are trained to deliver fast, friendly, and efficient support — around the clock.
What began as a small team of support professionals has evolved into a full-scale operation with scalable teams, multilingual capabilities, and industry-specific expertise. Our mission remains simple: to help companies grow through smarter support solutions.
Tier 1, 2, and 3 Support, Hardware/Software Troubleshooting, Product Installation Assistance, Remote Access Support, Technical Documentation Support
24/7 Live Chat Coverage, Pre-sale & Post-sale Inquiries, CRM & Chatbot Integration, Response Time Optimization, Conversion-Driven Scripting
Customer Service Hotlines, Helpdesk Support, Escalation Handling, Outbound Follow-ups & Surveys, Multilingual Agents (if available)
Response Templates, Ticketing System Integration, Escalation Workflow, Performance Metrics (SLA, FCR, AHT)
Team Hiring & Onboarding, Daily Supervision & QA, Custom Training Programs, Tools & Workflow Integration, Flexible Time Zones
Our outsourced teams don’t just answer tickets — they become a natural extension of your brand. From tools and tone to training and workflows, we fully align with your internal processes so your customers feel like they’re talking to you, not an external vendor. Get all the benefits of an in-house team, minus the hiring, training, and management burden.
Expand your support team without the high costs of in-house hiring, training, and infrastructure. Pay only for what you need, when you need it.
Offer around-the-clock assistance via voice, live chat, and email — ensuring your customers always get help when they need it most.
Our support specialists are handpicked, thoroughly trained, and quality-monitored to ensure they deliver expert, brand-aligned service from day one.
We onboard quickly and adapt to your tools and workflows — so you get a fully operational support team in days, not months.
Outsource voice, chat, or email support with trained professionals who work as an extension of your brand — faster, cheaper, and better.
